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Small Talk in the Op

The Art of Small Talk in the Operatory: A Guide for Dental Hygienists


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Small talk—it’s a love-it-or-hate-it part of being a dental hygienist. For some, conversation flows naturally, but if you’re an introvert (like me!), it can feel awkward or downright exhausting. However, small talk isn’t just about filling silence—it can help ease patient anxiety, build trust, and make appointments more pleasant for both of you. Why Small…

The Art of Small Talk in the Operatory: A Guide for Dental Hygienists

Small talk—it’s a love-it-or-hate-it part of being a dental hygienist. For some, conversation flows naturally, but if you’re an introvert (like me!), it can feel awkward or downright exhausting. However, small talk isn’t just about filling silence—it can help ease patient anxiety, build trust, and make appointments more pleasant for both of you.

Why Small Talk Matters

Many patients are nervous about being in the dental chair, even for routine cleanings. Lighthearted conversation can help put them at ease and create a sense of connection. When patients trust and feel comfortable with their hygienist, they’re more likely to return regularly and follow through with oral care recommendations.

The Introvert’s Guide to Small Talk

If the thought of carrying a conversation with every patient all day long makes you uneasy, you’re not alone! But you don’t have to be an extrovert to master small talk—you just need a strategy.

Hygienist making small talk
  • Make it about them – If you’re uncomfortable sharing personal details, let the patient lead. People love to talk about themselves, and asking simple, open-ended questions can keep the conversation flowing without requiring much personal input from you.
  • Understand their motivation – Some patients ask personal questions as a way to ease their own nerves. What may seem like prying is often their attempt to build trust and distract themselves from dental anxiety.
  • Prepare in advance – Knowing ahead of time what you’re comfortable sharing can prevent awkward moments. If a patient asks a version of the same common question (i.e.: “What made you want to become a hygienist?” or “Where do you live?”), having a polished response ready can help avoid fumbling or oversharing.

Safe and Engaging Conversation Starters

Not sure where to begin? Here are a few easy conversation starters that work well in the operatory:

  • Weekend plans: “Do you have anything fun planned for the weekend?”
  • Hobbies & interests: “What do you like to do for fun?”
  • Pets: “Do you have any pets?” (Bonus: People love talking about their pets!)
  • Local events/restaurants: “Have you been to any good restaurants lately?”
  • Movies/TV shows: “Have you watched anything good recently?”
  • Travel: “Have you taken any trips lately or have any planned?”

What Not to Ask

Just as important as knowing what to ask is knowing what not to ask. Some topics can be too personal or sensitive, even if they seem harmless.

  • Avoid questions about relationships and family. Asking, “Are you married?” or “Do you have kids?” can unintentionally put someone in an uncomfortable position.
  • Steer clear of polarizing topics. Politics, religion, and other controversial subjects are best left outside the operatory—even if the patient is the one to bring it up.
  • Pay attention to patient cues. Some patients love to chat, while others prefer a quiet appointment. If a patient is giving short answers or seems uninterested, it’s okay to keep the conversation minimal.

Your Go-To Small Talk Script

Why This Matters for You

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Kim

Kim is a dedicated fitness & wellness coach and dental hygienist, catering to fellow hygienists’ unique needs. With a deep understanding of the physical demands of dental hygiene, she combines functional fitness and yoga to alleviate work-related strain and enhance overall well-being.

Known for her warm, inspiring, and professional approach, Kim is committed to guiding her clients toward achieving a balanced, healthy mind and body. She is passionate about empowering dental hygienists with the tools to combat workplace stressors, increase strength and mobility, and deepen their mind-body connection. Residing in a small town in Massachusetts with her family, Kim enjoys exploring the outdoors with her dog, Scarlet.

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